Cancellation policy

Cancellation and refund policy

1. Check-in & Check-out: Check-in is from 3:00 PM, and check-out is until 10:00 AM. The key is located in a key box or key safe; the corresponding access code will be provided after booking confirmation. Guests who remain on the premises after the designated check-out time or who thereby delay the cleaning staff will be charged a flat fee of €50 per hour or part thereof. You are free to prove that we incurred no or significantly less expense; in this case, only the lower amount actually proven will be charged. We reserve the right to claim for demonstrably higher damages.

2. Cancellation Policy: Free cancellation is possible up to 30 days before arrival (check-in). For cancellations from the 29th day before arrival, as well as in the case of no-shows without prior cancellation, the total booking amount will be retained or invoiced as a flat-rate compensation fee. This fee takes into account expenses already saved (e.g., no cleaning costs) and the possibility of re-letting the property. You are free to prove that we have incurred no damage or significantly less damage; in this case, only the lower amount actually proven will be charged.

3 House Rules Children (2-12 years): suitable - Toddlers (under 2 years): suitable Pets: not allowed Smoking: not allowed Parties and events: not allowed Quiet hours: Please observe the legal quiet hours

In case of a violation of the smoking ban, we will charge a damage-based compensation fee of at least €250 to cover the costs of special cleaning, odor removal, and the resulting loss of future bookings. You are free to prove that we incurred no damage or significantly less damage; in this case, only the lower amount actually proven will be charged. We reserve the right to claim for demonstrably higher damages.

4. Safety Information & Accessibility: Some of the facilities are only accessible via stairs. Guests with limited mobility are requested to contact us in advance.

5. Booking Method: Your booking request will initially result in the desired period being provisionally blocked in our calendar. A binding accommodation contract only comes into effect upon our separate confirmation (see also our General Terms and Conditions, sections 4 and 5).